.koa-app{--bg:#060906;--surface:#0f1612;--surface-2:#151e18;--surface-3:#1a2520;--line:#1a2520;--line-strong:#2d3d35;--green:#16a34a;--green-bright:#4ade80;--green-soft:#86efac;--green-deep:#064e3b;--green-glow:rgba(74,222,128,.5);--red:#ef4444;--orange:#f97316;--yellow:#eab308;--blue:#3b82f6;--purple:#a855f7;--text:#e8f0eb;--text-dim:#a0aca5;--text-muted:#5d6961;background:var(--bg);color:var(--text);font-family:Inter Tight,system-ui,sans-serif;line-height:1.5;-webkit-font-smoothing:antialiased;flex:1;display:flex;flex-direction:column;min-height:100dvh;min-width:0}.koa-app *{box-sizing:border-box}.koa-app .app-grid{display:grid;grid-template-columns:240px 1fr;flex:1;min-height:100dvh}.koa-app .sidebar{background:var(--surface);border-right:1px solid var(--line);padding:1.5rem 1rem;position:sticky;top:0;height:100vh;overflow-y:auto;display:flex;flex-direction:column}.koa-app .sidebar-logo{display:flex;align-items:center;gap:.6rem;font-family:Fraunces,Georgia,serif;font-weight:700;font-size:1.25rem;letter-spacing:-.02em;margin-bottom:2rem;padding:0 .5rem;color:var(--text);text-decoration:none}.koa-app .sidebar-logo svg{filter:drop-shadow(0 0 8px var(--green-glow))}.koa-app .sidebar-logo .ai{color:var(--green-bright);font-style:italic;font-weight:400}.koa-app .sidebar-section{margin-bottom:1.5rem}.koa-app .sidebar-label{font-family:JetBrains Mono,monospace;font-size:.65rem;text-transform:uppercase;letter-spacing:.12em;color:var(--text-muted);margin-bottom:.5rem;padding:0 .5rem;font-weight:600}.koa-app .nav-item{display:flex;align-items:center;gap:.75rem;padding:.65rem .75rem;border-radius:8px;font-size:.9rem;color:var(--text-dim);transition:all .2s;cursor:pointer;text-decoration:none;margin-bottom:.15rem}.koa-app .nav-item:hover{background:var(--surface-2);color:var(--text)}.koa-app .nav-item.active{background:var(--green-deep);color:var(--green-bright)}.koa-app .nav-item svg{width:18px;height:18px;flex-shrink:0}.koa-app .nav-item .badge{margin-left:auto;background:var(--green);color:#fff;font-size:.65rem;padding:.1rem .4rem;border-radius:100px;font-weight:700;font-family:JetBrains Mono,monospace}.koa-app .sidebar-business{margin-top:auto;padding:1rem;background:var(--surface-2);border:1px solid var(--line-strong);border-radius:10px;display:flex;align-items:center;gap:.7rem}.koa-app .business-avatar{width:36px;height:36px;background:linear-gradient(135deg,#ec4899,#f97316);border-radius:8px;display:flex;align-items:center;justify-content:center;font-family:Fraunces,Georgia,serif;font-weight:700;color:#fff}.koa-app .business-name{font-size:.85rem;font-weight:600}.koa-app .business-status{font-size:.7rem;color:var(--green-bright);display:flex;align-items:center;gap:.3rem}.koa-app .business-status:before{content:"";width:6px;height:6px;background:var(--green-bright);border-radius:50%;box-shadow:0 0 6px var(--green-bright)}.koa-app .main{padding:1.5rem 2rem 3rem;max-width:1600px;width:100%;min-width:0}.koa-app .topbar{display:flex;justify-content:space-between;align-items:center;margin-bottom:2rem;gap:1rem;flex-wrap:wrap}.koa-app .greeting{font-family:Fraunces,Georgia,serif;font-size:1.8rem;font-weight:600;letter-spacing:-.02em}.koa-app .greeting em{color:var(--green-bright);font-style:italic;font-weight:400}.koa-app .greeting-sub{color:var(--text-dim);font-size:.95rem;margin-top:.2rem}.koa-app .topbar-actions{display:flex;gap:.6rem;align-items:center;flex-wrap:wrap}.koa-app .btn{display:inline-flex;align-items:center;gap:.5rem;padding:.6rem 1rem;border-radius:8px;font-family:JetBrains Mono,monospace;font-size:.72rem;text-transform:uppercase;letter-spacing:.08em;font-weight:600;border:1px solid var(--line-strong);background:var(--surface);color:var(--text);cursor:pointer;transition:all .2s;text-decoration:none}.koa-app .btn:hover{border-color:var(--green-bright);color:var(--green-bright)}.koa-app .btn-primary{background:var(--green);border-color:var(--green);color:#fff}.koa-app .btn-primary:hover{background:var(--green-bright);border-color:var(--green-bright);color:var(--bg)}.koa-app .topbar-status{display:flex;align-items:center;gap:.5rem;padding:.5rem .85rem;background:rgba(22,163,74,.12);border:1px solid rgba(74,222,128,.3);border-radius:100px;font-family:JetBrains Mono,monospace;font-size:.7rem;color:var(--green-bright);text-transform:uppercase;letter-spacing:.08em;font-weight:600}.koa-app .topbar-status:before{content:"";width:8px;height:8px;background:var(--green-bright);border-radius:50%;animation:koa-pulse 1.6s ease-in-out infinite}@keyframes koa-pulse{0%,to{box-shadow:0 0 0 0 rgba(74,222,128,.6)}50%{box-shadow:0 0 0 6px rgba(74,222,128,0)}}.koa-app .hero-stat{background:linear-gradient(135deg,var(--green-deep) 0,var(--surface) 70%);border:1px solid var(--green-deep);border-radius:16px;padding:2rem;margin-bottom:2rem;position:relative;overflow:hidden}.koa-app .hero-stat:before{content:"";position:absolute;top:-50%;right:-10%;width:500px;height:500px;background:radial-gradient(circle,rgba(74,222,128,.15) 0,transparent 70%);pointer-events:none}.koa-app .hero-stat-grid{display:grid;grid-template-columns:1.5fr 1fr 1fr 1fr;gap:2rem;align-items:center;position:relative;z-index:1}.koa-app .hero-stat-main h2{font-family:Fraunces,Georgia,serif;font-size:1.1rem;font-weight:500;color:var(--green-bright);margin:0 0 .4rem;letter-spacing:-.01em}.koa-app .hero-stat-big{font-family:Fraunces,Georgia,serif;font-weight:700;font-size:3.4rem;line-height:1;letter-spacing:-.04em;background:linear-gradient(135deg,var(--green-soft),var(--green-bright));-webkit-background-clip:text;background-clip:text;-webkit-text-fill-color:transparent;margin-bottom:.3rem}.koa-app .hero-stat-meta{font-family:JetBrains Mono,monospace;font-size:.72rem;color:var(--text-dim);text-transform:uppercase;letter-spacing:.1em}.koa-app .hero-stat-meta .up{color:var(--green-bright)}.koa-app .hero-mini{border-left:1px solid rgba(74,222,128,.2);padding-left:1.5rem}.koa-app .hero-mini-label{font-family:JetBrains Mono,monospace;font-size:.68rem;text-transform:uppercase;letter-spacing:.1em;color:var(--text-dim);margin-bottom:.4rem;font-weight:600}.koa-app .hero-mini-value{font-family:Fraunces,Georgia,serif;font-weight:600;font-size:1.7rem;letter-spacing:-.02em;line-height:1;margin-bottom:.25rem}.koa-app .hero-mini-trend{font-size:.78rem;color:var(--text-muted)}.koa-app .hero-mini-trend.up{color:var(--green-bright)}.koa-app .hero-mini-trend.down{color:var(--red)}.koa-app .grid-12{display:grid;grid-template-columns:repeat(12,1fr);gap:1.25rem;margin-bottom:1.25rem}.koa-app .grid-3{grid-column:span 3}.koa-app .grid-4{grid-column:span 4}.koa-app .grid-5{grid-column:span 5}.koa-app .grid-6{grid-column:span 6}.koa-app .grid-7{grid-column:span 7}.koa-app .grid-8{grid-column:span 8}.koa-app .grid-12-full{grid-column:span 12}.koa-app .col-span-12{grid-column:1/-1}.koa-app .card{background:var(--surface);border:1px solid var(--line-strong);border-radius:12px;padding:1.4rem;transition:border-color .2s}.koa-app .card:hover{border-color:rgba(74,222,128,.25)}.koa-app .card-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:1.2rem}.koa-app .card-title{font-family:Fraunces,Georgia,serif;font-size:1.05rem;font-weight:600;letter-spacing:-.01em;margin:0}.koa-app .card-meta{font-family:JetBrains Mono,monospace;font-size:.65rem;color:var(--text-muted);text-transform:uppercase;letter-spacing:.1em}.koa-app .stat-card{display:flex;flex-direction:column;gap:.5rem}.koa-app .stat-card-icon{width:36px;height:36px;border-radius:8px;background:rgba(74,222,128,.12);display:flex;align-items:center;justify-content:center;color:var(--green-bright);margin-bottom:.4rem}.koa-app .stat-card-icon svg{width:18px;height:18px}.koa-app .stat-card-icon.icon-blue{background:rgba(59,130,246,.12);color:var(--blue)}.koa-app .stat-card-icon.icon-orange{background:rgba(249,115,22,.12);color:var(--orange)}.koa-app .stat-card-icon.icon-purple{background:rgba(168,85,247,.12);color:var(--purple)}.koa-app .stat-card-label{font-family:JetBrains Mono,monospace;font-size:.68rem;text-transform:uppercase;letter-spacing:.1em;color:var(--text-dim);font-weight:600}.koa-app .stat-card-value{font-family:Fraunces,Georgia,serif;font-weight:700;font-size:2rem;letter-spacing:-.025em;line-height:1}.koa-app .stat-card-value .unit{font-size:1.1rem;color:var(--text-dim)}.koa-app .stat-card-trend{font-size:.78rem;color:var(--text-muted);display:flex;align-items:center;gap:.4rem;margin-top:.2rem}.koa-app .stat-card-trend.up{color:var(--green-bright)}.koa-app .stat-card-trend.down{color:var(--red)}.koa-app .trend-arrow{font-family:JetBrains Mono,monospace;font-weight:700}.koa-app .chart-container{height:240px;position:relative;margin-top:.5rem}.koa-app .chart-svg{width:100%;height:100%}.koa-app .chart-legend{display:flex;gap:1.2rem;margin-top:1rem;font-family:JetBrains Mono,monospace;font-size:.7rem;color:var(--text-dim);text-transform:uppercase;letter-spacing:.05em}.koa-app .chart-legend-item{display:flex;align-items:center;gap:.4rem}.koa-app .chart-legend-dot{width:10px;height:10px;border-radius:50%}.koa-app .conversations{display:flex;flex-direction:column;gap:.6rem}.koa-app .conversation{display:flex;align-items:center;gap:.85rem;padding:.85rem;border-radius:10px;border:1px solid transparent;transition:all .2s;cursor:pointer}.koa-app .conversation:hover{background:var(--surface-2);border-color:var(--line-strong)}.koa-app .conv-avatar{width:38px;height:38px;border-radius:50%;display:flex;align-items:center;justify-content:center;color:#fff;font-weight:600;font-size:.85rem;flex-shrink:0;font-family:Fraunces,Georgia,serif}.koa-app .conv-content{flex:1;min-width:0}.koa-app .conv-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:.15rem}.koa-app .conv-name{font-weight:600;font-size:.92rem}.koa-app .conv-time{font-family:JetBrains Mono,monospace;font-size:.68rem;color:var(--text-muted)}.koa-app .conv-preview{font-size:.85rem;color:var(--text-dim);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.koa-app .conv-tag{font-family:JetBrains Mono,monospace;font-size:.6rem;text-transform:uppercase;letter-spacing:.08em;padding:.18rem .5rem;border-radius:4px;font-weight:600;flex-shrink:0}.koa-app .conv-tag.solved{background:rgba(74,222,128,.15);color:var(--green-bright)}.koa-app .conv-tag.escalated{background:rgba(249,115,22,.15);color:var(--orange)}.koa-app .conv-tag.booking{background:rgba(59,130,246,.15);color:var(--blue)}.koa-app .conv-tag.voice{background:rgba(168,85,247,.15);color:var(--purple)}.koa-app .faq-table{width:100%;border-collapse:collapse}.koa-app .faq-table tr{border-bottom:1px solid var(--line)}.koa-app .faq-table tr:last-child{border:none}.koa-app .faq-table td{padding:.85rem .4rem;font-size:.88rem}.koa-app .faq-table td:first-child{padding-left:0}.koa-app .faq-table td:last-child{padding-right:0;text-align:right}.koa-app .faq-q-text{color:var(--text);font-weight:500}.koa-app .faq-bar-wrap{width:90px;height:6px;background:var(--surface-3);border-radius:3px;overflow:hidden;display:inline-block;vertical-align:middle;margin-right:.6rem}.koa-app .faq-bar{height:100%;background:linear-gradient(90deg,var(--green),var(--green-bright));border-radius:3px}.koa-app .faq-count{font-family:JetBrains Mono,monospace;font-size:.78rem;color:var(--text-dim);font-weight:600}.koa-app .heatmap{display:grid;grid-template-columns:30px repeat(24,1fr);gap:3px;margin-top:.5rem}.koa-app .heatmap-day{font-family:JetBrains Mono,monospace;font-size:.62rem;color:var(--text-muted);align-self:center;text-transform:uppercase}.koa-app .heatmap-cell{aspect-ratio:1;border-radius:2px;background:var(--surface-2);transition:transform .2s;cursor:pointer;min-height:18px}.koa-app .heatmap-cell:hover{transform:scale(1.4);z-index:2;position:relative}.koa-app .heatmap-cell.l1{background:rgba(74,222,128,.12)}.koa-app .heatmap-cell.l2{background:rgba(74,222,128,.28)}.koa-app .heatmap-cell.l3{background:rgba(74,222,128,.5)}.koa-app .heatmap-cell.l4{background:rgba(74,222,128,.75)}.koa-app .heatmap-cell.l5{background:var(--green-bright);box-shadow:0 0 8px rgba(74,222,128,.6)}.koa-app .heatmap-hours{grid-column:2/-1;display:grid;grid-template-columns:repeat(24,1fr);gap:3px;margin-top:.5rem}.koa-app .heatmap-hour{font-size:.55rem;text-align:center}.koa-app .heatmap-hour,.koa-app .heatmap-legend{font-family:JetBrains Mono,monospace;color:var(--text-muted)}.koa-app .heatmap-legend{display:flex;align-items:center;gap:.4rem;margin-top:1rem;font-size:.65rem;flex-wrap:wrap}.koa-app .heatmap-legend-cells{display:flex;gap:3px}.koa-app .heatmap-legend-cells>div{width:14px;height:14px;border-radius:2px}.koa-app .metric-row{display:flex;justify-content:space-between;align-items:center;padding:.85rem 0;border-bottom:1px solid var(--line)}.koa-app .metric-row:last-child{border:none}.koa-app .metric-name{font-size:.92rem}.koa-app .metric-value{font-family:Fraunces,Georgia,serif;font-weight:600;font-size:1.1rem}.koa-app .metric-value.pos{color:var(--green-bright)}.koa-app .metric-value.neg{color:var(--red)}.koa-app .health-card{background:linear-gradient(135deg,rgba(22,163,74,.08) 0,var(--surface) 70%);border:1px solid rgba(74,222,128,.25)}.koa-app .health-grid{display:grid;grid-template-columns:1fr 1fr;gap:1.2rem;margin-top:.5rem}.koa-app .health-item{padding:1rem;background:var(--surface-2);border-radius:10px;border:1px solid var(--line)}.koa-app .health-item-label{font-family:JetBrains Mono,monospace;font-size:.65rem;text-transform:uppercase;letter-spacing:.1em;color:var(--text-dim);font-weight:600;margin-bottom:.5rem}.koa-app .health-bar-wrap{width:100%;height:8px;background:var(--surface-3);border-radius:4px;overflow:hidden;margin-top:.4rem}.koa-app .health-bar{height:100%;background:linear-gradient(90deg,var(--green),var(--green-bright));border-radius:4px;box-shadow:0 0 10px rgba(74,222,128,.4)}.koa-app .health-bar.warn{background:linear-gradient(90deg,var(--orange),#fbbf24);box-shadow:0 0 10px rgba(249,115,22,.4)}.koa-app .health-value{font-family:Fraunces,Georgia,serif;font-size:1.6rem;font-weight:700;line-height:1;margin-top:.3rem}.koa-app .health-value .unit{font-size:.85rem;color:var(--text-dim)}.koa-app .health-sub{font-size:.75rem;color:var(--text-dim);margin-top:.25rem}.koa-app .search-input{background:var(--surface-2);border:1px solid var(--line-strong);border-radius:8px;padding:.6rem 1rem .6rem 2.4rem;font-family:inherit;font-size:.85rem;color:var(--text);width:320px;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%235d6961' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Ccircle cx='11' cy='11' r='8'/%3E%3Cline x1='21' y1='21' x2='16.65' y2='16.65'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:.85rem;background-size:16px;transition:border-color .2s}.koa-app .search-input:focus{outline:none;border-color:var(--green-bright)}.koa-app .search-input::-moz-placeholder{color:var(--text-muted)}.koa-app .search-input::placeholder{color:var(--text-muted)}.koa-app .login-screen{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:2rem;background:radial-gradient(ellipse at top,rgba(74,222,128,.08),transparent 60%),var(--bg)}.koa-app .login-card{width:100%;max-width:420px;background:var(--surface);border:1px solid var(--line-strong);border-radius:16px;padding:2.5rem 2rem;box-shadow:0 20px 50px rgba(0,0,0,.4)}.koa-app .login-card h1{font-family:Fraunces,Georgia,serif;font-size:1.7rem;font-weight:600;letter-spacing:-.02em;margin:0 0 .4rem}.koa-app .login-card h1 em{color:var(--green-bright);font-style:italic;font-weight:400}.koa-app .login-card .sub{color:var(--text-dim);font-size:.92rem;margin-bottom:1.6rem}.koa-app .login-field{display:flex;flex-direction:column;gap:.4rem;margin-bottom:1rem}.koa-app .login-field label{font-family:JetBrains Mono,monospace;font-size:.65rem;color:var(--text-dim);text-transform:uppercase;letter-spacing:.12em;font-weight:600}.koa-app .login-field input{background:var(--surface-2);border:1px solid var(--line-strong);border-radius:8px;padding:.75rem .9rem;font-family:inherit;font-size:.95rem;color:var(--text)}.koa-app .login-field input:focus{outline:none;border-color:var(--green-bright)}.koa-app .login-error{background:rgba(239,68,68,.08);border:1px solid rgba(239,68,68,.4);color:var(--red);padding:.6rem .9rem;border-radius:8px;font-size:.85rem;margin-bottom:1rem}.koa-app .login-btn{width:100%;padding:.85rem;background:var(--green);border:none;border-radius:8px;color:#fff;font-family:JetBrains Mono,monospace;text-transform:uppercase;letter-spacing:.08em;font-size:.78rem;font-weight:600;cursor:pointer;margin-top:.4rem;transition:all .2s}.koa-app .login-btn:hover:not(:disabled){background:var(--green-bright);color:var(--bg)}.koa-app .login-btn:disabled{opacity:.6;cursor:not-allowed}.koa-app .login-foot{text-align:center;margin-top:1.4rem;font-size:.78rem;color:var(--text-muted)}.koa-app .login-foot a{color:var(--green-bright);text-decoration:none}@media (max-width:1280px){.koa-app .grid-3{grid-column:span 6}.koa-app .grid-4,.koa-app .grid-5,.koa-app .grid-7,.koa-app .grid-8{grid-column:span 12}.koa-app .hero-stat-grid{grid-template-columns:1fr 1fr;gap:1.2rem}.koa-app .hero-mini{border-left:none;padding-left:0}}@media (max-width:900px){.koa-app .app-grid{grid-template-columns:1fr;min-width:0}.koa-app .main{padding:4rem 1rem 5rem}.koa-app .grid-3,.koa-app .grid-4,.koa-app .grid-5,.koa-app .grid-6,.koa-app .grid-7,.koa-app .grid-8{grid-column:span 12}.koa-app .grid-12>*{grid-column:1/-1;min-width:0}.koa-app .hero-stat-grid{grid-template-columns:1fr}.koa-app .topbar{flex-direction:column;align-items:flex-start;gap:.6rem}.koa-app .search-input{width:100%}.koa-app .sidebar{position:fixed;top:0;left:0;height:100vh;width:280px;max-width:85vw;z-index:200;transform:translateX(-100%);transition:transform .25s ease-out;overflow-y:auto;box-shadow:4px 0 24px rgba(0,0,0,.4)}.koa-app .sidebar.mobile-open{transform:translateX(0)}}.koa-app .sidebar-mobile-toggle{display:none;position:fixed;top:.8rem;right:.8rem;z-index:250;align-items:center;gap:.5rem;padding:.55rem .9rem;background:rgba(15,22,18,.95);border:1px solid var(--line-strong);border-radius:8px;color:var(--text);cursor:pointer;backdrop-filter:blur(12px);-webkit-backdrop-filter:blur(12px);font-family:JetBrains Mono,monospace;font-size:.7rem;text-transform:uppercase;letter-spacing:.1em;font-weight:600;min-height:44px}.koa-app .sidebar-mobile-toggle .burger{display:flex;flex-direction:column;gap:4px;width:18px}.koa-app .sidebar-mobile-toggle .burger span{height:2px;background:var(--green-bright);border-radius:2px;transition:transform .25s,opacity .25s;transform-origin:center}.koa-app .sidebar-mobile-toggle .burger.open span:first-child{transform:translateY(6px) rotate(45deg)}.koa-app .sidebar-mobile-toggle .burger.open span:nth-child(2){opacity:0}.koa-app .sidebar-mobile-toggle .burger.open span:nth-child(3){transform:translateY(-6px) rotate(-45deg)}.koa-app .sidebar-mobile-overlay{position:fixed;inset:0;background:rgba(0,0,0,.55);z-index:199;backdrop-filter:blur(2px);-webkit-backdrop-filter:blur(2px);animation:overlayFade .2s ease-out}@keyframes overlayFade{0%{opacity:0}to{opacity:1}}@media (max-width:900px){.koa-app .sidebar-mobile-toggle{display:inline-flex}}.koa-app .heatmap-scroll{overflow-x:auto;-webkit-overflow-scrolling:touch}@media (max-width:560px){.koa-app .main{padding:3.5rem .85rem 4rem}.koa-app .greeting{font-size:1.5rem}.koa-app .hero-stat{padding:1.4rem}.koa-app .hero-stat-big{font-size:2.6rem}.koa-app .card{padding:1.1rem}.koa-app .heatmap{min-width:440px}.koa-app .topbar-actions{width:100%}.koa-app .topbar-actions .btn{flex:1;justify-content:center}}